Policies
Anytime you need a fresh point of view, please try another member of our staff. We are a team and we’re happy when you’re happy. Here at Prep we are all about working together. We are a team based salon, that means more than one staff member may work on one client, if needed.
Policy Agreement: By booking or receiving services at our salon, you acknowledge and agree to these policies.
 1. Appointments & Walk-Ins
  • Appointments are highly recommended to guarantee service.
  • Walk-ins are welcome based on availability.
  • Appointment times are reserved specifically for you.
  • Late arrivals may result in shortened service or rescheduling.
 2. Late Arrival Policy
  • Clients arriving 10 minutes late may receive a modified service.
  • Clients arriving 15 minutes or more late may need to reschedule and may be subject to a late cancellation fee.
  • Repeated late arrivals may require prepayment for future bookings.
3. Cancellation & No-Show Policy
  • We kindly request at least 24 hours notice for cancellations or rescheduling.
  • Same-day cancellations or no-shows may be charged 30–100% of the service cost.
  • Multiple no-shows may require full prepayment for future appointments.
4. Deposits

Deposits may be required for:

  • Group bookings
  • Long or specialty services
  • High-demand time slots

Important:Deposits are non-refundable, but may be transferred with proper notice.
5. Service Satisfaction Policy
  • If you are not satisfied, please notify us before leaving the salon.
  • Adjustments are available within 48 hours of the original service.
  • Redo services do not include refunds and must be scheduled with the original technician when possible.
6. Refund Policy
  • No cash or credit card refunds on services.
  • Store credit may be issued at management discretion.
  • Product refunds are accepted within 7 days if unused and unopened.
7. Hygiene & Health Policy

For the safety of all:

  • No Pets allowed
  • Please inform us of medical conditions, allergies, pregnancy, or infections before service.
  • We reserve the right to refuse service if a condition may put you or others at risk.
  • Tools and stations are sanitized according to regulations.
8. Children Policy
  • Children must be supervised at all times.
  • For safety reasons, children who are not receiving services should not run or disrupt the salon.
  • The salon is not responsible for injuries due to lack of supervision.
9. Personal Belongings
  • Please keep personal items with you at all times.
  • The salon is not responsible for lost or damaged belongings.
10.  Respect & Conduct Policy
  • We maintain a respectful environment.
  • Abusive language, harassment, or inappropriate behavior toward staff or other clients will not be tolerated.
  • The salon reserves the right to refuse or terminate service immediately in such cases.
  • No refunds will be issued if service is stopped due to misconduct.
11.  Pricing & Service Changes
  • Prices are subject to change without prior notice.
  • Final pricing may vary based on nail length, design complexity, or additional requests.
  • Please confirm pricing before service begins.
12. Tipping Policy
  • Tips are greatly appreciated but never required.
  • Tips are put in a jar and split between service providers.
13. Right to Refuse Service

We reserve the right to refuse service to anyone for reasons including, but not limited to:

  • Health or safety concerns
  • Repeated policy violations
  • Inappropriate behavior
14. Policy Agreement

By booking or receiving services at our salon, you acknowledge and agree to these policies.
15. Communication & Appointment Reminders

By booking an appointment with our salon, clients consent to receive appointment-related communications, including:

  • Text messages (SMS)
  • Emails
  • Phone calls (if necessary)

These communications are used only for business purposes, such as:

  • Appointment confirmations
  • Appointment reminders
  • Schedule changes or updates
  • Important salon notifications

Clients may opt out of non-essential messages at any time by notifying the salon; however, appointment-related reminders may still be sent to ensure service accuracy.