Policies

Anytime you need a fresh point of view, please try another member of our staff. We are a team and we’re happy when you’re happy. Here at Prep we are all about working together. We are a team based salon, that means more than one staff member may work on one client, if need

Policy Agreement:
By booking or receiving services at our salon, you acknowledge and agree to these policies.
Disclaimers:

Please choose carefully. We do not normally give refunds if you simply change your mind or make the wrong decision. The service must be a mistake from Prep Salon not something you might have changed your mind after service has been performed. Management cannot accept responsibility for loss or damage of any cause to property or personal articles left unattended on the premises. No Softgel tips & Polygel treatments for persons under the age of 16 years.

 1. Payment Policy

We are a cashless salon and only accept card payments.
2. Service Satisfaction Policy
  • If you are not satisfied, please notify us before leaving the salon.
  • For any issues with treatments, please contact our customer support team via WhatsApp.
  • Please provide a detailed explanation of your experience and attach clear pictures of the issue.
  • Corrections must first be attempted before store credit or refund will be considered.
  • Store credit or refund may be issued at management discretion. A service fee of 50% will be charged.
  • Unused services credits or memberships expire as described and cannot be exchanged for cash or transferred.
3. Treatment Issues & Refund Consideration
  • No refunds on services.
  • Corrections must first be attempted before store credit or refund will be considered.
  • Store credit or refund may be issued at management discretion. A service fee of 50% will be charged.
  • Unused services credits or memberships expire as described and cannot be exchanged for cash or transferred.
  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • Product refunds are accepted within 7 days if unused and unopened.
4. Gel Nails & Enhancement Treatments

(We do not provide Fills for Acrylic, Soft Gel Tips & PolyGel sets that were originally done by another Salons, only to set that were done at Prep)

  • If you experience any peeling, chipping or lifting, we will gladly make the corrections necessary free of charge, 4 days after applications.
  • After 4 days that we will charge a fee. This applies only to your original service.
  • Please Note: Polygel and other Artificial nail enhancements should not be worn longer than 6 weeks. A fill is due after a maximum of 16 days and Prep will only do 1 Fill! Please keep track of your fills and soak your nails off regularly. This is the only way to make sure your nails stay healthy!
5. Nail Polish Treatments (Is not guaranteed)
  • We do not offer free fixes if the polish is damaged after application.
  • Fresh nail polish takes approximately 24 hours to fully harden.
  • Bring open-toe shoes to prevent smudging.
  • Avoid activities that may damage or disrupt the varnish during the drying period.
6. Appointments & Walk-Ins
  • Appointments are highly recommended to guarantee service.
  • Walk-ins are welcome based on availability.
  • Appointment times are reserved specifically for you. Late arrivals may result in shortened service or rescheduling.
7. Late Arrival Policy
  • Clients arriving 10 minutes late may receive a modified service.
  • Clients arriving 15 minutes or more late may need to reschedule and may be subject to a late cancellation fee.
  • Repeated late arrivals may require prepayment for future bookings.
8. Cancellation & No-Show Policy
  • We kindly request at least 24 hours notice for cancellations or rescheduling.
  • Same-day cancellations or no-shows may be charged 50% of the service cost.
  • Multiple no-shows may require full prepayment for future appointments.
9.Deposits

A 50% deposit is required for all group bookings of 3 or more:

  • Group bookings
  • Long or specialty services
  • High-demand time slots

Important: Deposits are non-refundable, but may be transferred with proper notice.

No cash refunds will be given
10. Hygiene & Health Policy

For the safety of all:

  • No Pets allowed
  • Please inform us of medical conditions, allergies, pregnancy, or infections before service.
  • We reserve the right to refuse service if a condition may put you or others at risk.
  • Tools and stations are sanitized according to regulations.
11. Children Policy
  • Children must be supervised at all times.
  • For safety reasons, children who are not receiving services should not run or disrupt the salon.
  • The salon is not responsible for injuries due to lack of supervision.
12. Personal Belongings
  • Please keep personal items with you at all times.
  • The salon is not responsible for lost or damaged belongings.
13. Respect & Conduct Policy
  • We maintain a respectful environment.
  • Abusive language, harassment, or inappropriate behavior toward staff or other clients will not be tolerated.
  • The salon reserves the right to refuse or terminate service immediately in such cases.
  • No refunds will be issued if service is stopped due to misconduct.
14. Right to Refuse Service

We reserve the right to refuse service to anyone for reasons including, but not limited to:

  • Health or safety concerns
  • Repeated policy violations
  • Inappropriate behavior
15. Pricing & Service Changes
  • Prices are subject to change without prior notice.
  • Final pricing may vary based on nail length, design complexity, or additional requests.
  • Please confirm pricing before service begins.
16. Tipping Policy
  • Tips are greatly appreciated but never required.
17. Communication & Appointment Reminders

By booking an appointment with our salon, clients consent to receive appointment-related communications, including:

  • Text messages (SMS)
  • Emails
  • Phone calls (if necessary)

These communications are used only for business purposes, such as:

  • Appointment confirmations
  • Appointment reminders
  • Schedule changes or updates
  • Important salon notifications

Clients may opt out of non-essential messages at any time by notifying the salon; however, appointment-related reminders may still be sent to ensure service accuracy.